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Privacy Policy

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At Stelia Wellness, your privacy is important to us. We are committed to protecting the personal information you share when visiting our website, booking services, submitting travel inquiries, or communicating with us.  This Privacy Policy explains how your information is collected, used, and protected.

 

1. Information We Collect

We collect only the information necessary to provide our services and operate our business effectively. This may include:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Emergency contact or travel-related information

  • Passenger details required for travel bookings

  • Information submitted through inquiry or booking forms

  • Notes or messages you voluntarily provide

  • Payment confirmation details

 

Payment information is processed securely through third-party providers such as:

  • Wix Payments

  • Square

  • PayPal

  • Travel supplier payment systems

 

We do not store full credit card information on our servers.

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2. How We Use Your Information

Your information may be used to:

  • Process wellness or travel bookings

  • Prepare travel quotes and itineraries

  • Communicate booking confirmations or updates

  • Respond to inquiries or support requests

  • Deliver requested services

  • Send invoices, receipts, or travel documents

  • Provide promotional emails or newsletters (only if you opt in)

  • Improve website performance and user experience

We do not sell, rent, or trade your personal information to third parties.

 

3. Travel Supplier & Third-Party Sharing

For travel-related services, certain personal information may be shared with trusted third-party travel suppliers, including:

  • Airlines

  • Resorts and hotels

  • Tour operators

  • Insurance providers

  • Destination management companies

Information shared is limited to what is required to complete your booking or requested service.

Third-party suppliers maintain their own privacy and security policies, which may differ from ours.

 

4. Data Security

Our website is hosted on the Wix.com platform, which provides secure hosting infrastructure, encryption, firewall protection, and PCI-compliant payment processing.

While we take reasonable precautions to protect your information, no online transmission or electronic storage system can be guaranteed 100% secure.

 

5. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality

  • Analyze visitor traffic

  • Enhance user experience

  • Support marketing and advertising efforts

You may disable cookies through your browser settings at any time.

 

6. Email Marketing & Communications

If you subscribe to our mailing list or opt into marketing communications, you may receive occasional updates regarding:

  • Wellness offerings

  • Travel opportunities

  • Promotions

  • Retreats

  • Events

  • New services or products

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

 

7. Wellness Services Disclaimer

Information shared during wellness sessions, Reiki appointments, intuitive readings, or consultations is treated respectfully and confidentially.

However, wellness services provided by Stelia Wellness are not medical or psychological services and should not replace licensed healthcare support.

 

8. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion of stored personal information, where legally permitted

To make a request, please contact us using the information below.

 

9. Retention of Information

We retain personal information only as long as reasonably necessary to:

  • Fulfill services

  • Maintain business records

  • Meet legal, tax, accounting, or TICO-related obligations

 

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of this website constitutes acceptance of any updated terms.

 

11. Contact Information

For privacy-related questions or requests, please contact:

Stelia Wellness
📧 hello@steliawellness.ca  📧 travel@steliawellness.ca
📍 Ontario, Canada

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Last Updated: May 2026

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